Tuesday, July 14, 2009

Friendly Customer Service Interaction of the Day

HER: Thank you for calling Best Buy.

ME: I'd like to return a set of headphones I just bought.

HER: Okay, what kind of headphones, for a computer, or MP3 player?

ME: They're just a pair of SONY headphones.

HER: But what are they for?

ME: That's the great thing about headphones. You can stick them in a computer, or an MP3 player, anything.

HER: But I need to know what department to transfer you to, like music, or computers, or home electronics.

ME: How about the one that takes care of headphones? You're the one who works for Best Buy. I have all the faith in you that you can pick the right department to transfer me to.

HER: I'm just an operator. I cannot make that decision.

ME: Fine. Let's say music then.

HER: Thank you for calling Best Buy, I'll connect you now. Please hold.

And she did connect me. . . to 30 seconds of muzak after which the call suddenly came to an end. Sigh.

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